Business FAQs
Overview
Why use Steppr?
We do all the heavy-lifting and don't charge you for standard voucher sales.
Reach & retain new customers; free marketing; no fees on standard* voucher sales
We provide you with a platform to sell vouchers. Your account is quick and easy to setup, voucher sales and redemptions run automatically.
*We don't charge you or customers any additional fees on voucher sales, and payments for vouchers go straight to you. Optional extras, such as additional voucher types offered through the "Extra Customer Choice" setting, may carry a clearly stated fee. You can turn these features on/off any time in your account settings.
Where are the vouchers sold?
On our iOS and Android apps, and website.
How do I use Steppr?
Quick & simple setup: Accounts are easy to manage and come with a Setup Help and in-depth FAQs area to answer questions you may have. After setup, voucher purchases and redemptions are automated, and do not require any action from you.
Run campaigns & make money: You input the parameters you would like to sell vouchers under, and start running campaigns. We display and promote the vouchers to customers using our apps and website. Payments for vouchers go straight to you.
You have control: You can monitor voucher sales, pause and edit live campaigns, cancel & refund vouchers if necessary, and more, from your account.
What does Steppr cost?
Standard voucher sales: Free. We do not charge or take commission on standard voucher sales.
Optional Extras: Some features (e.g. additional voucher types via the "Extra Customer Choice" setting) may carry a clearly stated fee. These are optional and can be turned on/off in your account settings.
Payment processing: Stripe's standard transaction fees apply to each payment.
Gifting: When a customer buys a voucher as a gift, they pay the voucher price plus an additional gifting price to you. We charge you a fee equal to that additional gifting price.
Plans: Alongside the free plan, we do offer paid plans with enhanced features and tools. Pricing and features are shown in your Partner Account. You do not need a paid plan to sell vouchers.
Why should I sell vouchers?
Vouchers represent a fantastic alternative revenue stream for many businesses.
- They help with cash flow.
- Redeemed or not, you keep the payment.
- Great advertising tool (and talking point).
- Help you gain and retain new customers.
- Easy concept for customers to understand.
Steppr helps you utilise vouchers effectively in order to maximise their financial value.
I have a different question
If you have other questions that you’d like to ask about Steppr before requesting an account, please reach out to us at team@steppr.com.
Campaigns & Customers
What is a campaign?
When you input the values of the vouchers you want to sell through Steppr, you also input a few associated parameters (e.g. expiry timeframe). We call this collection of vouchers to be sold a "campaign".
Live campaigns are displayed to customers on Steppr's apps and website. You can monitor and control them from your account.
What are the campaign parameters?
You have control over how your vouchers are sold. The parameters you control include the voucher face values, loyalty steps (discounts from face values to incentivise repeat purchases), campaign value (places a limit on the amount of vouchers that can be sold), and timing (campaign start date and voucher expiries). Further information about the parameters is available in the more in-depth FAQs of your Partner Account.
What do I do when a customer buys a voucher?
Everything, with regards to customer payment and redemption, works without your input. You can choose to manually redeem vouchers too.
Accounts & Users
How do I sign up?
What happens when my Partner Account request is accepted?
⏱️ You are guided through our quick setup process, which you can complete by the time you've finished your coffee ☕
The steps include:
- Filling in some brief information about your business
- Connecting a payment account
- Connecting your website (for voucher redemption)
I want to delete my Partner Account
Please let us know if there are issues we may be able to resolve. If you still wish to delete your account, simply let us know and we will do so for you. We may need to retain some information for legal, reporting and other reasons.
Can I add other users to my account?
Yes, easily. You can give different users different permissions.
Where are vouchers and payments stored?
You can access voucher payment references and other monitoring information (including the ability to cancel and refund) from your Partner Account. You can also access more payment information and controls from your payment processor (Stripe) account, and can find the voucher codes themselves in your website builder that is connected to your Partner Account.
We’re not based in the UK. Can we use Steppr’s platform?
We only allow UK businesses to use our platform at the moment. If you’d like to chat about this, please contact us at team@steppr.com.
We’re having problems signing in, help!
Please check you have entered your details correctly, and verified your account details by clicking the link sent to your email address. You can also reset your password by clicking "Forgot password" from the Partner Account login page.
How long do I need to join for?
For as long as you want. We do ask that you honour any ongoing Voucher campaigns first before stopping using Steppr, and require you to have adequate means put in place to be able to redeem outstanding Vouchers users have bought from you.
Can I create a Partner Account
We currently operate in the UK only and our service is for UK registered businesses.
What is Two Factor Authentication?
We have taken steps to keep your account and payments as secure as we can. One such action we have taken is to make Two Factor Authentication ("2FA") mandatory for all Partner Accounts. This makes it significantly harder for any unauthorised third party (e.g. a "hacker") to gain access to your Partner Account. When you create a Partner Account, during your first sign in, you will be asked to enter your phone number. You don't need to input the "0" at the start of your number. This does not have to be the same number that you use for your Partner Account details. We (Steppr) do not see or have access to this number. These are stored by Google's servers. Once you have submitted your number, a verification code will be sent to your phone by text message, and a new popup will appear for you to enter the code. You will be automatically sent a text containing a verification code for each sign in session (e.g. signing out and then in again). This helps keep your account secure.
Payments & Refunds
Why do I need to connect a payment processor to my Partner Account?
This is so that you can receive payments for your vouchers.
What payment processors can I use?
Currently, the only payment processor we work with is Stripe. If you would like us to consider allowing other payment processors, please get in touch at team@steppr.com.
How do I connect a Stripe account to Steppr?
Once you’ve created your Partner Account, just head to the Setup Help area and follow the quick and simple instructions.
How quick are Stripe accounts to setup?
Accounts with Stripe are generally quick and easy to setup, which is why we chose them.
Do I need to make a new Stripe account?
We advise creating a new Stripe account.
Do I need to pay vat (or other taxes) on voucher purchases?
We cannot offer this type of advice. If you have not sold vouchers before or are unsure about this, we recommend you seek legal and accounting advice.
Does Steppr sort out vat (or other taxes) on vouchers?
No, since you are receiving the payments from customers directly. If you have not sold vouchers before or are unsure about this, we recommend you seek legal and accounting advice.
When am I paid for a sale?
Immediately, as soon as a customer purchases a voucher from you (whether on its own or with the gifting service). Steppr is not involved in this transaction, which is between you and the purchaser only.
Who receives the customer payment for a voucher sale?
You do. When a customer buys one of your vouchers on the Steppr app or website, the customer payment (voucher price) goes directly to your payment processor (Stripe) account. When a customer chooses to buy one of your vouchers as a gift, the customer payment (voucher price + gifting price) still goes straight to your payment processor account, however we then take a gifting fee (equal to the additional gifting price). The above applies for standard voucher sales. Optional voucher types (toggled on/off in your account settings) may carry a fee. We show you the Stripe payment reference in your Partner Account.
What about the order confirmation and receipt?
After a customer purchases a voucher from you, they will automatically receive an order confirmation and receipt to their registered email address.
Are my Steppr account and payments secure?
It is very difficult to fully mitigate all possible security risks, such as fraud, but there are steps both we and you can take.
What we do
- Long codes: We use long codes for vouchers to reduce chances of automated guessing.
- 2 Factor Authentication (2FA): All Partner Accounts are required to implement this.
- HTTPS: Information on our website is securely processed.
- Payment security & monitoring: Stripe is the payment service we integrate with, in order to allow customer payments to be processed. You are required to create a Stripe account to directly receive payments from customers. The Stripe integration supports 3D Secure authentication.
What you can do
- Keep your information safe: Ensure you keep your account and login details private.
- Strong password: Please choose a strong login password that cannot be easily guessed.
- Be proactive: Check your settings within Stripe to ensure you understand and are comfortable with your 3D Secure rules. Also, use Stripe Radar to help detect fraud.
- Add authentication where possible: While 2FA is mandatory for Partner Accounts on Steppr, you can also implement these on other services, like your website builder account and your payment processor account (Stripe). In many cases, you are prompted to do this and guided through the setup simply.
What is the returns and refunds policy?
Customers may request any unredeemed vouchers (bought for themselves or as gifts) to be refunded within 14 days of purchase. By using Steppr, you are agreeing to this. It is up to you to enact any refunds (and voucher cancellations alongside these refunds) – which are simple to do from your Partner Account. For more information about this, and the other terms you agree to abide by when deciding to use Steppr, please refer to the Partner T&Cs.
How would I refund or cancel a voucher?
These are very simple to do from your Partner Account. You can also enact refunds from your payment processor (Stripe) account, although this may interfere with the accuracy of the information then displayed in your Partner Account. Similarly, you may be able to enact voucher cancellations from your website builder account, although doing so may interfere with the accuracy of the information displayed in your Partner Account. We recommend performing refunds and cancellations from your Partner Account.
Who is responsible for voucher refunds?
Since the transaction is between you and the customer (you directly receive the payments for vouchers and gifts, not Steppr), you are responsible for refunds. When a voucher payment in full is refunded, any Steppr commission (e.g. on certain optional voucher types) will also be refunded automatically.
Terms & Redemption
How are vouchers redeemed?
The short answer: The customer enters the associated code into the voucher field at your online checkout. The longer answer: In order to create a campaign, you will have had to connect your website to Steppr (a quick and easy, one-off task that we simply explain). This allows us to do all the heavy-lifting in our back-end, without you needing to do anything else. This means that when customers buy vouchers on our app or website, the required systems then talk to each other and the customer can immediately use the voucher at your website checkout. It’s as simple as that. Further information about this is available in the more in-depth FAQs area of your Partner Account.
What are the voucher terms I am agreeing to?
These can be found in the Partner T&Cs. It is a key requirement for you to read and agree to them before using Steppr.
Do I have to accept expired vouchers?
If you receive a request to accept an expired voucher, you may legally be required to still honour it (for the discounted value the customer originally paid or the whole face value). We cannot give you legal or accounting advice about this, so please obtain professional legal or accounting assistance if required.
Integrations & Verification
Why do I need to connect my website to Steppr?
Connecting your website to your (Steppr) Partner Account is a quick process that only needs to be done once. This connection is required for:
1. Voucher creation: Following a customer's purchase, the vouchers need to be created.
2. Tracking: Allowing information to be monitored in your Partner Account (e.g. for redemptions).
3. Controls: Allow you to easily perform actions like cancelling vouchers (e.g. when a customer asks for a refund).
Can any website connect to Steppr?
We currently support Shopify and WordPress connections, and are developing further integrations. We also offer "manual" connections, where you manually click to redeem vouchers when customers get in contact. If you would like us to offer another integration, or would like to be informed when new integrations are available, please let us know.
How do I connect my website to Steppr?
Once you’ve created your Partner Account, just head over to the Setup Help area and follow the simple instructions.
How long do verification links in emails last?
Emailed verification links typically expire after 24 hours.
Can I use Steppr if I don’t have a website?
Our vouchers are online-only, and therefore you must have a website to use our service. If you are interested in creating a website to supplement your in-store/physical business, there are many great website builders online that can get you started quickly and at a very low cost.