Last updated 12/12/2025
Welcome to Steppr!
We know this document is quite long and filled with legal jargon (which we’ve tried to simplify as much as we can), but please do have a thorough read as it governs your use of our service. Steppr is for users based in the UK only, using UK registered cards.
USER TERMS & CONDITIONS
1. Interpretation
These User Terms & Conditions (“User T&Cs”, “Terms”) govern how customers/browsers (“you” or “your”) may interact with and use Steppr Limited’s (“Steppr”, “we”, “us” or “our”) service (“Service”).
Any headings contained within this document are for convenience only and do not limit or otherwise affect the Terms. Words in the singular shall include the plural, and vice versa. Some of the terms may differ from the way they are used in other documents we disseminate or publicly display. Emails from “Parties” (see “Some Definitions”) or their authorised representatives or signed letters sent by post will suffice where there is a stipulation for written permission. Where numbers of days are stated, this references numbers of business days (working days), which is any day of the week excluding Saturday and Sunday, bank holidays, Christmas Day or Good Friday. If you require any clarification about this, or any other content within the Terms, please contact us before using our Service in any way.
2. Some Definitions
The following capitalised terms have the following meanings in the context of this document, and in any other documents or materials that refer to this document unless otherwise specified. They may also be more fully explained within the relevant parts of this document:
2.1 “Steppr”: Steppr Limited (“we”, “us” or “our”).
2.2 “Service”: Steppr displays “Products” for “Users” to browse and purchase on our “Apps”. Our Service is for the UK only, and cannot be used by non-UK Users (or “Partners”).
2.3 “User(s)”: A person who has downloaded and registered for an account or otherwise accessed the App (“you” or “your”), including interacting with a promotional email linking to the App. Agreeing with these Terms is mandatory, otherwise interaction with the App is not allowed and creation of an account cannot be requested. Users must be human and over the age of eighteen (18) years old.
2.4 “App(s)”: Any of our mobile applications, whether on Android, iOS or any other operating system, or areas of our websites (“steppr.com”, “steppr.co.uk”, “steppr.uk”, and all associated sub-domains), that are made available to Users, by Steppr. The App facilitates the meeting of Partners and Users.
2.5 “Parties”: Steppr and Users.
2.6 “Partners”: Businesses who issue, supply and sell “Vouchers” and “Gifts” to Users, using our platform (App) as a meeting place. Partners, including any of their agents or representatives, are fully responsible (not Steppr) for the issue, supply and selling of Vouchers to Users, which can then be redeemed on the Partners’ Checkouts or by otherwise contacting them with details clearly provided. Steppr is an independent business from any Partners and neither is an agent of the other. Partners abide by the Partner Terms & Conditions.
2.7 “Checkout”: Partner’s online website, page, store or area where Users are able to input the Voucher code in a specific field for redemption during the payment process. In the case where alternative details for redemption have been clearly provided, this may be achieved by means including telephone or email.
2.8 “Products”: Vouchers and/or “Gifts” that can be purchased by Users on the App from Partners.
2.9 “Vouchers”: Unique codes issued/supplied/sold by Partners to Users (see “Voucher Terms”) using our App to facilitate this. They may be sold/issued/supplied on their own or with the “gifting service” as “Gifts”.
2.10 “Gifts”: Vouchers bought by a User using the “Gifting Service”, that are then sent to a different end-user (“End-Recipient”).
2.11 “End-Recipient”: An individual whose details have been provided by a User to receive the Gift (and therefore Voucher also) purchased by that User, and who the User intends to be solely able to use the Voucher.
2.12 “Gifting Service”: This may be email-based and/or via physical posting. The Gifting Service incurs an additional expense paid by the User to the Partner. Please see the Gift section below for more information.
2.13 “User Account”: User’s account created by registering on the App, which allows access to and use of the Service, subject to these Terms. Only the single person, who must be a human, who created the account and entered their personal details is allowed to access the account.
2.14 “Order”: Submission of payment by a User in exchange for a Product. Voucher and Gift payments are collected directly by the issuing Partner. We do not receive any fee from you or a Partner from a Voucher purchase.
2.15 “Kitty”: Clearly labelled area of App that displays the User’s Products that they have purchased. It may also be referred to as the “Voucher Wallet”. Voucher codes purchased are also emailed to Users.
3. Introduction
Please read these Terms carefully before using our App and/or making use of our Service in any way, as they apply to and govern all User’s use of our Service. The Terms contain important information about your rights and obligations. By using our Service in any way, you are agreeing to the Terms, as well as certifying you have read, understood and agree to our User Privacy Policy and any other relevant documentation as may be clearly specified, all of which may be updated from time to time. By continuing to use our Service, you understand that this shows you continue to agree to the Terms. You should not use, or continue to use the Service, if you disagree with any part of this.
4. Information About Us
The App is owned and operated by Steppr Limited, which is incorporated and registered in England and Wales, with company number 14433954. Our registered office is 128 City Road, London, United Kingdom, EC1V 2NX. ‘Steppr’ is our trading name, and is a registered trademark owned by Steppr Limited.
5. Description of Our Service
Our App is designed to help businesses (our Partners) connect with you, by displaying their Products to you, which you can buy. Partners are the creators, issuers and sellers (sometimes all referred to herein as “seller” or similar variant) of the Products. Should you choose to buy a Product, your sale contract and any subsequent obligations that exist regarding the Product, are between you and the issuing/selling Partner, not Steppr (since we neither sell nor resell the Products).
You can purchase Vouchers for your own personal use, or with the Gifting Service as Gifts. Gifts are sent to the End-Recipient you designate. Whenever you buy a Product, the associated Voucher code is also sent to the purchaser by email.
We warrant that we will endeavour to use reasonable care and skill in the performance of our Service. You understand that we may need to make changes to the Service to comply with applicable laws and regulations, and we will endeavour to notify you beforehand where this is necessary.
You should also be aware that while Vouchers are typically priced at discounts from their face values, with greater follow-on discounts for similar Voucher purchases sometimes offered to you, these greater follow-on discounts for similar Vouchers may be withdrawn at any time and are not guaranteed whatsoever.
6. Gifts
Gifts are “gifted Vouchers”. These are Vouchers that are bought by you using the Gifting Service. The Gifting Service enables the Voucher to be sent to an End-Recipient that the User designates during the purchase process.
You are sold the Gift directly by the Partner issuing the Voucher. The Gifting Service has an additional expense that you pay in addition to the Voucher price, the total of which is the price of the overall Gift that you pay directly to the Partner at the time of purchase. For clarity, none of the payment made by the User is paid to Steppr.
When you choose to buy a Gift, you may need to input additional details on the App, such as the End-Recipient’s name, email address, and a message to them, before finalising and paying for your total Order.
7. Ownership of Our Service
We own or license all the copyrights, trademarks, registered and unregistered designs, software, mobile applications, know-how, domain names, social media identifiers, data collected through or from our App that we have permission for or are allowed to collect, any other work or content created by us or under our direction, and other forms of intellectual property within and pertaining to our Service. You agree not to take any action to object to or challenge our rights in relation to our intellectual property.
You may not use, copy, download, transfer, rent, lease, distribute, broadcast, transmit, perform, modify, adapt, translate, reverse-engineer, derive any similar works from, publicly display, sell, sublicense, duplicate or reproduce in any other way, or through any other method, any of the Service, its content or intellectual property, or use it as a part of or a base for products or services that are prepared for commercial use, sale, lease, sublicense, distribution or access, aside from for your sole, non-commercial use, without our express prior written consent (such as by email). We reserve the right to take any appropriate action to restrain or prevent the infringement of such intellectual property rights.
8. Access to Our Service
Access to our Service is only available to you for your sole, non-commercial use, subject to your compliance with these Terms, unless a written agreement superseding this is made between Steppr and you. The access is limited, personal, revocable, non-exclusive, non-transferable and temporary. Your access may be changed, varied, altered, restricted, denied or withdrawn by Steppr, without notice and for any reason at any time. We are not liable for any interruptions in access to our Service due to events within or outside of our control, and may modify or change it in any way we see fit, without notice and at any time.
9. Voucher Redemption
To redeem a Voucher code at the issuing Partner’s online store or website, you simply type the Voucher’s unique code into the issuing Partner’s Checkout. Alternatively, you may have been instructed when you purchased the Voucher to redeem via alternative means such as over the telephone. The issuing Partner may or may not permit you to use Vouchers you have bought from them alongside other offers and discounts – we encourage you to check with them before purchasing any of their Vouchers.
To find the Voucher code, navigate to your Kitty on our App, and select or view the Voucher you wish to redeem. The Voucher code will be displayed there. You can also check the email you received when you originally purchased the Voucher or were sent the Gift. If you have any issues, please contact the relevant business as they are responsible for ensuring Voucher redemption – your contract regarding Voucher redemptions is with Partners, not Steppr. If you do contact us for help, we’ll almost certainly try to help anyway because we’re friendly like that, but we are under no obligation to assist you (especially since we don’t control the Partner websites – sorry!).
Please note that you must have purchased a Voucher or been sent a Gift in order to be able to use (redeem) the associated Voucher code. If you have obtained a Voucher for which you have not made a specific prior payment for (possibly due to a reason such as a technological fault in the App) or been sent as a Gift, you are in no way allowed to use that Voucher. We ask that you alert us to any such instances immediately.
10. Voucher Terms
Any use, including purchase and redemption, of Vouchers or Gifts purchased from Partners on our App is subject to these Terms, as well as any other terms and conditions that may be clearly specified in relation to any specific vouchers, and any other terms and conditions the relevant Partner may have in relation to their own business. The following also apply:
(a) Vouchers bought by you are for your own personal use only. Gifts are for the intended End-Recipient’s personal use only. Only you, or an End-Recipient if relevant, have the right to receive goods or services from the issuing Partner up to the face value of the Voucher, upon redemption of the Voucher;
(b) Each Voucher purchased by you is for use at one specific Partner, as clearly indicated before, during and after the purchase. The Partner is stated on the Voucher in your Kitty or the relevant Voucher or Gift email. The Voucher may only be redeemed from that specific Partner’s Checkout (whether online or via stipulated alternative means);
(c) Vouchers are single-use and cannot be partially-redeemed, meaning they are to be used completely during their initial and only redemption at a Partner (even if the value of the goods and/or services you request is less than the face value of the Voucher);
(d) Vouchers are not redeemable or exchangeable for cash, unless required by law;
(e) You may be required to pay an additional amount, via the payment method required by a Partner, should the Voucher’s face value be lower than the total cost of goods and/or services you want to receive from that Partner;
(f) Voucher purchases may sometimes be accompanied by the potential for that same User to be eligible to purchase another similar Voucher for a greater discount. This potential follow-on purchase is by no means guaranteed, and should not be thought of as in any way a right of the purchasing User;
(g) When a Voucher is purchased as a Gift and there is potential eligibility for a subsequent increased discount in relation to a follow-on purchase, that potential eligibility is conferred to the purchasing User only, not the End-Recipient;
(h) Vouchers are valid until their expiry dates, which are clearly shown in the Voucher details screens before purchase. This same expiry date is stated clearly on each Voucher within your Kitty. After the expiry date, the Partner who issued the Voucher is under no obligation to redeem or otherwise accept the Voucher in any other manner;
(i) While it depends on the specific Partner and their online store or business setup, typically only one Voucher may be redeemed at a time. Similarly, it may vary between Partners whether Vouchers are eligible to be redeemed for shipping costs or not, and whether there are minimum purchase amounts.
Any attempt by you to violate any of these terms will render your Voucher void.
10A. Promotional Offers and Claimable Incentives
You may receive promotional emails containing offers that can be “claimed”, for no payment by you. These offers (before being claimed) are not Vouchers, and may be rescinded at any time, including before the “Claim By” date. A Voucher is only created once you click “Claim” and complete the claim process displayed to you.
Before claiming an offer, you will be shown:
(a) The business who is making the offer, and whom Steppr is sending the email on behalf of;
(b) The value of the Voucher that is created upon clicking "Claim";
(c) A Claim By date (the final date on which the offer may be claimed);
(d) A Redeem By date (the expiry date that will apply once the offer is claimed).
If you do not claim an offer before the stated Claim By date, no Voucher is created, and you will have no right to redeem that offer.
Once claimed, the resulting Voucher:
(i) Must be redeemed by the stated Redeem By date or it will expire;
(ii) May not be refunded or exchanged for cash;
(iii) Is subject to all the same rules and restrictions that apply to standard Vouchers under these Terms.
Any attempt to misuse or circumvent these rules may result in the Voucher being cancelled.
11. Product Delivery
Prices for all Products will be clearly shown on the App where necessary, are in GBP, and are inclusive of Value Added Tax (VAT) where necessary at the prevailing rate. Delivery is considered to have taken place once you have been issued with an email receipt and the Voucher confirmation has been emailed to you.
Steppr is not responsible for issues (which may lead to monetary loss) caused by a User entering incorrect details, such as an incorrect email address or other details for a Gift.
12. Order Delays and Rejection
We reserve the right, at any time and without notice, to impose any limits we deem necessary on any Orders or parts of them facilitated by us, or other provision of our Service, to any person or grouping, geographic area or jurisdiction, whether on a case-by-case basis, in groups, or an aggregate basis. This may include, but is not limited to, discontinuation of our Service entirely, or in part, to selected Users. We may attempt to inform you why this is the case where appropriate, using the contact details associated with your User Account. Our Partners may also decide to impose their own limits on your ability to purchase their Products, such as by limiting sales of certain types of previously available Products, which you can contact them about.
There are a range of situations where your Order request may be denied, or where your accepted Order is subsequently changed, suspended or cancelled, such as but not limited to when:
(a) Your payment details have been declined for any reason;
(b) The Order details you have submitted are not accurate or up to date;
(c) We need to fix a technical problem or make certain changes to our Service;
(d) A Product has been mispriced or a Partner has made an error in setting their sales parameters;
(e) You notify us of certain issues that means the Order needs to be changed.
You will not be charged if an Order request is rejected, or the payment should be reversed and you should be refunded. If any funds have not been refunded and relate to a Product purchase that you believe should be refunded, you should contact the issuing Partner immediately, not Steppr.
13. Other Order Problems
Should your Order be accepted, and your Voucher fails to appear in your Kitty, or your Gift fails to arrive at the email address and correct date and time you have added as part of your Order details for the intended End-Recipient, or for other technical issues, please contact us and we will investigate the issue. You should still have received a payment receipt and voucher confirmation (containing the Voucher code) by email.
Please note, we are not responsible or liable for delays that are outside of our control, including but not limited to delays during electronic transmission and interaction of various connected electronic services. If the delivery of the Product is delayed in such a way and we are made aware, we may inform you as soon as we deem reasonable and necessary.
14. Payment
The most up-to-date pricing for Products will be clearly and appropriately indicated so that it is known to you before making a purchase from a Partner and at the Order confirmation stage. We (Steppr) do not charge you for the ability to purchase Vouchers or Gifts through us – for transparency, we do not charge the Partner for the Vouchers purchases you make either, although we do charge a small fee from them for the Gifts (for which they receive an additional fee from you). We reserve the right to introduce such fees for the provision of this part of our Service in the future, although we will inform you beforehand, to allow you to decide whether or not to continue using our Service.
Only valid credit cards and debit cards, or other payment methods that are clearly stated, are acceptable for use on the App. Payments must be in GBP (British Sterling) only, other currencies are not accepted. Payments are processed using an online payment processor (Stripe), and are made by the User directly to the Partner, not Steppr. In submitting an Order, you declare and warrant that you are authorised to use the designated payment method and authorise the payment to be processed for your Order. Steppr do not see or store any of your card payment details or bank account information. Non-UK Users are not allowed to place orders. Do not use our service with a non-UK card or other non-UK payment method. Steppr is not responsible for issues (which may lead to monetary loss) caused by a User entering incorrect payment or other details.
Once your payment has been processed, you will receive an email payment confirmation from the relevant Partner (that we may send on their behalf) using the email address you provided when registering for the Service. You or the End-Recipient will also receive an email containing the Voucher code you have purchased.
15. User Accounts
In order to gain access to our Service, you are required to register for (sometimes referred to as “request”) a User Account on our App (via mobile application or website). In registering, you may be required to provide us with a personal email address for you, your name and a password (which we do not have access to). You agree, in doing this, to provide us with complete and accurate information, and to inform us promptly of any changes or updates to that information as necessary. You may not use a false email address or pretend to be someone other than yourself, or act in any other way to mislead us in an unlawful manner.
You are solely responsible for protecting the security, and maintaining the confidentiality, of the private details of your User Account, including the selected email and password. You agree to notify us immediately upon becoming aware of any unauthorised instance of use of these details, or any other breach in relation to Steppr.
You are solely responsible for all access and activity made through the User Account assigned to you, whether this is performed by you personally, or by another individual or entity you may or may not have authorised to use your User Account details. We reserve the right to alter the access of, terminate and edit any User Accounts, at our sole discretion and without notice, although we will endeavour to give notice to the associated email address if we deem this to be appropriate.
Your submission of personal information to Steppr is governed by our User Privacy Policy. For any queries about User Accounts, including concerns over login details, such as whether they may have been compromised, please contact us at team@steppr.com and we can assist you in deactivating or deleting your User Account.
16. Third-Party Content
Certain content displayed during or within our Service may include material from and/or attributable to third-parties, including but not limited to descriptions for the Products that are provided by our Partners. The Service may also display third-party links and other links to external websites and mobile applications that are not affiliated with, endorsed or controlled by us. We are not responsible for monitoring, examining, evaluating or correcting the content, reliability or accuracy of these third-party contents, materials, websites, mobile applications or any other types of link or connection. Similarly, we do not warrant and have no liability towards them.
17. Our Partners
The Products, with any related descriptions and attributes, that feature on our App, are created, issued and sold through us by our Partners. We may investigate or vet Partners at our discretion, although you should not and cannot rely on us having done so for any reason you may have. A Partner’s presence on our App is in no way any indication that they have been investigated, vetted or endorsed by us. We are not responsible for any claims or other issues you may have in relation to any content a Partner has contributed to our Service, or dealings you may have with them. We display Partner Products to you on our App, and while we may assist Partners in triggering their Order receipts to be sent to you, the Order receipts are sent from the Partner themselves. You must contact the relevant Partner for help if you have specific queries about their products or services that you may be eligible for upon redeeming a Voucher with them. We also endeavour to help if and where we can, although offer no guarantee in this regard.
18. Cancellations, Returns and Refunds
Any request for refunds for Products should be made to the Partner you purchased the Product from, not Steppr (since they took the payment from you, not us). We cannot guarantee the following (see paragraph below), and for more specific detail and potentially overriding conditions, please refer to a specific Partner’s returns policy for the specific Product you may want refunded.
We ask Partners to allow you to be able to request a refund for the amount you paid for any Products containing unredeemed Vouchers you have bought from them within fourteen (14) days of the relevant Orders. They then have a subsequent fourteen (14) days to process that request. Any refunded Vouchers will usually also be cancelled, meaning they are no longer valid for redemption. Any refunds should be processed in the same method from which your initial payment was received for the Product, and up to and including the amount you paid for it during purchase (i.e. you will receive up to the purchase price, not the face value). You may not request a refund for a Voucher that you have already redeemed, irrespective of when you placed the Order.
Partners (and us) are not responsible for any Order issues that arise as a result of you not giving us or them the correct information required within a reasonable timeframe. We may investigate and refuse refund requests should single or groups of Users make persistent or multiple claims, and will inform such Users by email where necessary. We are not responsible for Products and or Vouchers that have been stolen, and are not responsible for retrieving Voucher codes, although we may assist you if we can.
19. User Commitments
You agree to only make legitimate purchases that comply with both the letter of the Terms and the spirit of the Terms, as well as that of the Products offered. You are not allowed to use or attempt to use Steppr or any part of our Service for any illegal or unauthorised purposes, or to solicit others to participate in illegal or unauthorised acts. Any breach or violation of this will result in necessary action being taken. Among other restrictions, you agree not to:
(a) Use, access, interfere with or attack our Service, or any other services we rely upon in any way that you know, or suspect, may be damaging to Steppr, our Partners or other Users. This includes acting in ways to decrease or disrupt their experience of our Service and attempting to interfere with or circumvent any security features we have in place;
(b) Make purchases for anything other than your own use or as a Gift;
(c) Make or attempt to make purchases for the purposes of sending Products abroad;
(d) Create any User Accounts through automated means;
(e) Create a User Account if we have previously deactivated your previous User Account for breaching any of these Terms or violating the law;
(f) Gain or attempt to gain access to areas of the Service that are restricted from Users unless you have our express prior written permission;
(g) Use our Service for any means other than that which we have clearly specified or implied, without our express prior written consent;
(h) Engage in any form of data collection, data harvesting, data mining, or any other such similar activity in relation to us or our Service unless you have our express prior written permission;
(i) Infringe upon any of the intellectual property rights owned by Steppr or used for the Service;
(j) Create multiple User Accounts for the same User. Each User is only allowed to create one User Account.
20. Non-Compliance with Our Terms
If you make use of our Service and also fail to comply with our Terms, we may take actions we deem most appropriate, including but not limited to:
(a) Issuing you with a warning by email;
(b) Restricting your use of, or banning you (temporarily or permanently) from parts or all of our App and Service;
(c) Terminating your User Account;
(d) Taking legal action against you including proceedings for reimbursement and recuperation of any related costs (including our legal and administrative expenses);
(e) Disclosing relevant information to law enforcement or other relevant authorities.
21. Suspension or Termination of Service
Users may terminate their relationship with us at any time through discontinuation of use of our Service, deletion of their User Account, or through providing us with a notice of termination by any reasonable means.
We reserve the right to suspend or terminate these Terms and/or our Service with respect to you, whether in full or any portion thereof, at our sole discretion and at any time. Reasons may include: (a) if you are in breach of the Terms; or (b) if we are of the opinion that delaying the termination would expose us or a third party to risk of harm or damage.
We will provide you with as much notice as we can if we terminate our relationship (as detailed above) with you unless it is impractical to do so, at our sole discretion. We also reserve the right to block or prevent a User’s future use of all or any part of the App and Service.
22. Indemnification
To the fullest extent permitted by applicable law, you agree to indemnify and hold Steppr and any of its subsidiaries, affiliates, Partners, Users other than yourself, directors, officers, shareholders, agents, contractors, licensors, subcontractors, service providers, employees, interns and suppliers harmless from and against any and all claims, demands, causes of action, lawsuits, investigations, penalties, damages, losses, costs and expenses (including legal fees) incurring or arising out of or in connection, directly or indirectly, with:
(a) Your access to, use or misuse of the Service;
(b) A breach by you of any of these Terms, or other documents, provisions or clauses they incorporate by reference; or
(c) Your violation of any law, regulation or the rights of any third party.
23. Limitation of Liability
Despite our best efforts, it is possible that there may be some errors within the Service. You expressly agree that any reliance on our Service or anything related to it is at your own risk. We express or imply no representation or warranty of any kind relating to our Service, how it is stated, displayed or expressed, its content, reliability, quality, accuracy, completeness, advising of or assessing its suitability for you, timeliness or availability, or that it is up-to-date, or for any other part of Steppr. No specified refresh date, update or other timestamp applied in the Service, any related mobile application or website, or these Terms, should be taken to indicate the displayed content has been in any way modified or updated. We are not responsible or liable for any interruptions, changes, mistakes, software bugs, defects, errors, hacking attempts, electronic viruses or omissions with regards to Steppr or the Service, or any other technological problems or events that are beyond our reasonable control (a “Force Majeure Event”). If any errors occur during our Service in relation to a User, or a Partner, we reserve the right to correct such errors where necessary. From time to time we may schedule planned maintenance of our Service, which we may provide prior notice to you about in advance. You agree and understand that the Service is provided on an “as is” basis.
In no instance or event shall Steppr or our related parties (including our directors, officers, employees, interns, shareholders, agents, contractors, suppliers, licensors, service providers and Partners) be held liable for any indirect, incidental, special or consequential damages, expenses or costs in any way arising out of or connected with your use of our Service. Nor shall our or our related parties’ aggregate liability, whether in contract, liability or tort, arising out of or relating to these Terms or any use of our Service, exceed the price of the Product(/s) purchased. The limitations detailed in this paragraph do not limit or exclude our, or our related parties’, liability for death or personal injury caused by negligence, or for fraud, intentional, malicious, wilful or reckless misconduct, or for any matter which cannot be excluded or limited under applicable law.
Please review our Partners’ own policies carefully before making any transaction related to them that makes use of our Service. Your contract regarding the redemption of Vouchers is with them, not us, and we make no guarantees or warrants regarding a Voucher’s validity or value. We do not own the Products that are displayed on the App and we have no liability for any harm or damages regarding the redemption of the Vouchers and subsequent purchase of goods and services provided, or failure thereof. We are not liable to compensate you if a Partner fails to redeem your Voucher, whether because of cessation of trading or any other reason. If this is the case, we may assist you where we can, but cannot guarantee you will recoup the cost of the Product from the Partner. Neither we or our Partners are responsible or liable for Products that are lost or stolen.
24. Data Breaches
If you suspect or become aware of any unauthorised access or breach of any data (including but not limited to your User data), you agree to notify us immediately, as well as any other authorities you are legally obliged to report such matters to. You also agree to cooperate with us in the investigation of any breaches or instances of unauthorised access, and the mitigation of any damages. You will bear any expenses associated with data breaches or instances of unauthorised access attributable to you, your own actions or inactions, and those which you should reasonably have foreseen and prevented.
25. Waiver
A waiver of any of the Terms is only effective if given in writing and signed by an authorised signatory of Steppr. No waiver by Steppr or any breach of these Terms by you should be considered as a waiver for any subsequent breach. Our failure to enforce or exercise any rights, provisions or clauses within these Terms will not constitute a waiver of the enforcement of such a right or provision.
26. Variation of Terms
We reserve the right, at our sole discretion, to revise, change, modify, alter, update or replace any part or all of these Terms, at any time and as we see fit, by updating this page. Should this happen, we may attempt to notify you through the email address you have given us during your User Account registration, where reasonable, although you agree that our posting of any changes on this page is adequate notice. By using our Service, you are expected and assumed to have reviewed and agreed to these Terms, inclusive of any changes made to them, on a regular basis. If you believe there is a mistake in the Terms, please contact us and let us know.
27. Severability
Each of the parts and provisions in these Terms operates independently. If any is found to be unlawful, unenforceable, invalid or void, it shall nonetheless be enforceable to the fullest permitted extent by the applicable law, and the unenforceable portion will be deemed to be severed from the Terms. Such determination will not affect the enforceability and validity of any of the other remaining parts or provisions herein.
28. Entire Agreement
These Terms and any other terms, documents, or policies referred to, or inferred, lay down the basis of our contract with you, in respect of our Service, and govern your use of our Service. The Terms supersede all prior or contemporaneous agreements, arrangements, communications and proposals, whether written or oral, between you and Steppr.
29. Regulations and The Law
Through accessing our Service by any means, you agree that the laws of England and Wales will govern these Terms and any separate agreements in relation to you and Steppr, including any disputes that may arise in connection with them, their subject matter or formation, including non-contractual claims.
30. Service Development and New Tools
We may, in the future, introduce, offer, display, show or incorporate new services, tools, resources or features to the Service. Such future additions shall be subject to these Terms.
31. Accuracy of Service and Content
We attempt to provide a Service that is reliable and without errors. However, we cannot warrant or guarantee that the information about and contained within the Service is accurate, reliable, complete, free of errors and up-to-date, including the Product descriptions or pricing, and Partner descriptions, which may or may not have been provided by the relevant Partner.
If any errors occur during our Service in relation with a User, we reserve the right to correct such errors where necessary and revise or update the Order accordingly (including charging the correct price), or we may cancel the Order and refund any portion applicable to us as well as requesting the relevant Partner refund the portion applicable to them. If there is any such revision resulting in an increased price, the User will be able to reject the Order update.
No specified refresh date, update or other timestamp applied in the Service, any related website or mobile application, or these Terms, should be taken to indicate the displayed content has been in any way modified or updated.
32. Complaints and Further Questions
We hope you are satisfied with our Service. If you need any further clarification about any of these Terms or our Service, or wish to make a complaint, please contact at team@steppr.com. You can also send us physical correspondence at Steppr Limited, 128 City Road, London, United Kingdom, EC1V 2NX. For complaints, please include as much detail as possible to help us resolve the matter quickly and to your satisfaction. Alternatively, you may find the information you are looking for within our FAQs.
Claims, complaints, concerns or other queries related to Products sold through Steppr on behalf of our Partners may need to be directed to those Partners, unless there is a technical error in relation to our Service.